Update 17th March 2021 – 11pm GMT
Amazon have confirmed that the Voice Monkey Skill is back online! Thank you for everyone’s patience over the past month.
Login and sign-up are now open once again.
I will check everything is functioning correctly tomorrow, but early reports sound positive! 🙂
Update 12th March 2021 – 3pm GMT
3 weeks offline now and still no update! 🙁
It’s very frustrating that I’ve invested a lot of time and effort (and money) into this Skill and I still don’t have any idea of what’s going on or when Voice Monkey might be back online.
Of course, as soon as I hear something I’ll post right here!
Update 7th March 2021 – 7am GMT
Amazon has requested more details about the user who made excessive calls to the API. I managed to contact the guy and he gladly and openly explained what happened. It seems he was writing some kind of automation in World of Warcraft and using Voice Monkey to make announcements on Alexa for certain events within the game. It seems a mistake in the code caused it to loop and make 10,000s of calls to the API in a very short space of time. This would now not be possible due to the throttling I have implemented. I have provided this information to Amazon and so the wait continues. Fingers crossed there is progress this week!
Update 4th March 2021 – 8am GMT
Apart from one round of emails exchanged with more questions, I haven’t had any further update. I’ve chased again to see if Amazon can provide an ETA.
Update 1st March 2021 – 8pm GMT
A tiny bit of progress. Today I had a phone call with the some of the developer facing team at Amazon.
They were great!
Unfortunately they weren’t able to give any real update, they were merely the messengers between me and their “internal” teams. They had technical questions about the Skill, what it does, how it works etc
I’m grateful that at least there was some communication and I now feel much better and more confident that the Skill might be back online one day soon.
Update 28th Feb 2021 – 8am GMT
I have not heard anything since the last contact from Amazon on the 25th. I tried requesting an update on Friday 29th but I didn’t hear anything back.
Update 25th Feb 2021 – 12pm GMT
Sorry, no major update. Amazon have once again messaged to say that rest assured, they are working on it and will do their best to keep me updated.
Update 24th Feb 2021 – 5pm GMT
Unfortunately no major update. I’ve had a message from Amazon today looking for information about some of the technical aspects of the skill so at least this means they’re still looking into it. Apologies for this frustrating and agonising wait!
Update 23rd Feb 2021 – 3pm GMT
Still no further information except a confirmation that they are looking into it and will get back to me as soon as possible 🙁
Update 22nd Feb 2021 – 4pm GMT
Still no further details but I have now been informed by Amazon that the Skill is with the certification team so I am now waiting on feedback from them.
Update 22nd Feb 2021 – 10am GMT
Still no response from Amazon (I suppose it was the weekend).
It seems like the issue is related to the frequency with which someone was triggering their routines.
I’m still waiting to get clarification.
20th Feb 2021
Hi fellow Voice Monkey users.
Overnight, Amazon have pulled the Skill and it’s no longer available 🙁
I am working with them to get this put right so we can all start enjoying Voice Monkey once again.
I’ll keep you updated on this post.
Wish me luck!